Are you or anyone you know shop at GameStop? We used to be shoppers until we had 2 really horrific experiences with them. The first issue I had with GameStop was with an online order. The 2nd issue we had with GameStop was when my teenage son purchased a gift cards at the local store and it didn’t work.
What you should know before shopping at GameStop
My teenage son RJ is so busy during the week. Between long baseball practices and school work, he barely has time to do anything else. When he does have free time he enjoys playing video games with his friends. He says the video games relaxes him.
On November 26 (Black Friday week) my son went into our local GameStop located in Matamoras PA with the money he saved up from his birthday. His plan was to purchase a few Microsoft XBOX gift cards in order to purchase online games from the Microsoft website. RJ had to do it this way because he doesn’t have a credit card to purchase the games directly from the Microsoft website.
Sadly, RJ’s excitement of purchasing his own games quickly turned into distress and disappointment. 1 of RJ’s 3 Microsoft XBOX gift card codes did not work. He basically received an error message that stated, “This code has been deactivated.”
GameStop Starts The “Blame Game”
That same day RJ called GameStop. He was told to contact Microsoft because it was a Microsoft issue not a GameStop issue. When my son told me what had happened I immediately thought he misunderstood what the Gamestop employee told him. I called GameStop that evening when I got home and I was told the same information as my son. I even tried calling the next closest GameStop store to verify the information and the employee told me the same thing.
Microsoft Disagrees With GameStop
When I called Microsoft the Representative quickly verified the card was deactivated. She said the retailer (which is GameStop) was suppose to activate the gift card at the time of purchase. The Rep advised me to contact the store manager which I did and it didn’t go anywhere because he repeated the same information. The manager told me that GameStop corporate office trained them to forward all gift card matters to the gift card company.
After that conversation I tried reaching out to the GameStop corporate Customer Service department over 5 times. Each time the Gamestop Representative told me someone from a different department will call me back within a few days but no one ever call me back. I even tried emailing them a few times with no success.
GameStop Corporate Website Reviews
When I logged into GameStop corporate website to locate the telephone I was shocked with all the bad reviews. Some of the reviews were even worst than ours. You can read some here reviews.
It is infuriating to see GameStop has an A+ rating with the Better Business Bureau (BBB) with poor reviews. Also, Google advertises GameStop with a 4 1/2 rating with a lot of unhappy reviews.
What To Do As A Consumer Who Was Taken Advantage Of:
First step: File a compliant!
Second step: Dispute resolution programs are ways to solve disagreements between buyers and sellers, without going to court.
- State Consumer Protection Offices (in my state is the Pennsylvania Office of the Attorney General),
- Better Business Bureau (BBB),
- law school clinics
Finally, I just recently filed a compliant with the Better Business Bureau and today with my state Attorney General office to prevent more consumer abuse. The BBB quickly reached out to verify the information in order to reach out to GameStop to solve this issue.